Return Policy

RETURN/REFUNDS POLICY

1. Eligibility

• Your satisfaction matters to us. If you’re ever unhappy with your experience—coffee or otherwise—send us an email at info@nextdayroasters.com.
• We take pride in our coffee and strive to ensure you have the best experience possible. Because coffee is perishable, we generally don’t accept returns on roasted coffee. However, if your shipment arrives damaged or there’s a mistake on our end, or there’s a clear quality issue, please contact us within 7 days of receiving your order at info@nextdayroasters.com. We’ll work with you to make it right.

2. How to Initiate a Return

• Contact Us: Send an email to info@nextdayroasters.com with your order number and reason for return.
• Follow Instructions: We’ll provide you with detailed instructions on how and where to send your return.

3. Refund Process

• Refund Method: Approved refunds will be issued to your original form of payment.
• Processing Time: Please allow up to 7 days for the refund to appear on your account statement.

4. Damaged or Defective Items

• Immediate Contact: If you receive a damaged or incorrect product, email us right away at info@nextdayroasters.com.
• Resolution: We will replace the item or issue a refund at our discretion, working to ensure you’re satisfied.

5. Return Shipping Costs

• Our Error/Defects: If the return is due to our mistake or a defective product, we’ll cover the shipping costs.
• Other Returns: In cases where the return is not due to our error, you may be responsible for return shipping charges.